Total Network Support

IT networks are becoming increasingly diverse and complex. As a result it is harder for companies to have all of the necessary in-house knowledge and resources to support every incident effectively.

Our clients have found it more efficient and cost effective to outsource their network support requirements to Concise Technologies. Being a trusted technology partner for companies of all sizes and sectors has allowed us to develop and constantly improve our Total Network Support Plus service.

Key Benefits:

• Proactive remote managed service and reporting
• Priority Service Level Agreement (SLA)
• Dedicated 1st / 2nd / 3rd Line Service desk team
• 24/7 System Monitoring
• No downtime with ‘run silent’ updates & patch management
• Unlimited on-site support
• Unlimited remote managed support
• Pre-emptive maintenance visits
• Equipment audits
• No travel time & expense charges
• Enhanced priority response SLA
• Extended cover (8.00am to 6.00pm)
• Bespoke system health & performance reports
• Software rebuilds of desktop PC’s and notebooks
• Rebuild of servers
• Incident cover for Virus & Spyware infections
• Tailored to exactly meet your network, service level and budget requirements