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Services

AMC/SLA Support

Reliable remote and on-ground support services designed to keep your systems healthy, available, and business-ready.

Remote online support

Remote / Online Support

The Comtrack service and support is maintained by:

Our support agreement is designed so every aspect of your systems is covered with preventive maintenance, issue resolution, and technical evaluation/recommendations for spare part replacement.

Technical Call Center Support

Talk to our representative call centers and technical support services. We provide a broad range of technical support processes tailored to your business functions.

A sample of our tech support call center experiences includes:

  • Remote Support
  • Software problems
  • Internet service problems
  • Computer hardware problems
  • Corporate helpdesk support
  • Warranty or post-warranty support

Technical Support - Focus on Quality

Our representative technical support call center quality assurance framework focuses on fast response, consistency, and real-time adaptation to application changes.

Additional customer support services include:

  • Email Management
  • Lead Generation
  • Help Desk Services
  • Inbound Call Centers
  • Inbound Customer Services
  • IVR and Voice Mail/Conference capabilities
  • Telemarketing Lists and Lists for Direct Mail
  • Technical Support
  • Telephone Surveys
  • Voice Broadcasting with IQDIAL
  • Web Chat Services

Technical Support

We provide single and multi-tiered technical support solutions, from tier-one handling of common issues to advanced escalations that need specialist intervention.

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