UNIFIED COMMUNICATION SOLUTION

Unified communications (UC) promises to change the way people work, increase productivity, and foster greater collaboration. The convergence of voice, video, and data communication services on a shared IP‐ based infrastructure may offer organizations significant gains in business productivity by removing latency in communications between customers and service providers, between team members, and with partners and consultants. However, there are challenges to finding and deploying a single communications solution that suits all constituents and fits how they work. It is unlikely that a single packaged application will be able to act as an adequate console for all communications channels including critical channels such as voice chat and e‐mail that allow for little down time at least in the near term. For organizations ready to build a road map to unified communications.

To formulate and execute a UC strategy, CEOs and IT managers need to understand how team members are collaborating within their organizations today in terms of modes of communication, cultural preferences, and tools. In addition, they must consider the risk that deploying a single application will disrupt the existing flow of information and impede effective collaboration, which may far outweigh any advantages conferred by the new solution.

The promise of unified communications

UC is the convergence of voice, video, and data communication services on a shared IP‐based infrastructure. Based on standards for signaling (SIP/SIMPLE,XMPP) and communications (G711,H264, and others), many UC solutions promise to integrate the following functionalities into one packaged application:

• Voice services such as telephony, IP‐based Private Branch Exchange (IP‐PBX), audio conferencing and unified messaging(voicemail)
• Video services such as video conferencing, desktop conferencing, and tele presence
• Data services such as web conferencing, IM, and e‐mail

Most organizations are already using these technologies today. They have deployed each channel over time, using different vendors and technologies that rely on different standards and deployment models (on premise versus a service).This piece meal approach has resulted in multiple, loosely connected communications silo that can run from the back‐end hardware to the end‐user device. For example, some desktop IP phones work exclusively with one IP‐PBX running on specific hardware.

Advantage of Unified Communication

Deployment Benefits

• Faster, more cost‐efficient IP phone simplify moves, adds and changes
• Switches automatically self‐configure for voice
• Unified IP phones automatically self‐configure and use power efficiently
• You can ensure optimum voice quality across the WAN
• You can secure IP communications everywhere across the network infrastructure
• Voice is always available

Operational Benefits

• With centralized troubleshooting, you can rapidly detect and fix voice anomalies
• Administrators get a common view of the network for both voice and data teams
• You can reduce911costs and dispatching errors
• Voice configuration changes are easier and more accurate

Consolidation Benefits

• Unified Contact Center simplifies voice recording
• Wireless voice services are scalable
• You can integrate services for network simplification
• You can add video more easily
• You can offer integrated services and support

As Comtrack Team, we are specialized in:

• Design the Solution
• Deploy the Solution
• Provide after Service Support through SLA